John Received Ticket Service Desk Describing Issue User Cloud Application Ticket Describes Q43821226
John has received a ticket from the service desk describing anissue that a user is having with a cloud application. The ticketdescribes the issue that the user is having along with the answersto the probing questions that the service desk technician hadasked. Which of the following is the next step in thetroubleshooting model?
a. Establish a plan of action to resolve the problem andimplement the solution.
b. Identify the problem.
c. Establish a theory of probable cause.
d. Document findings, actions, andoutcomes.
A large telecom company currently has both wireless and landlineoperations and wants to divest itself of the landline division.However, a lot of the servers that run each separate division arelocated in the same data center. Before they sell off the landlinedivision, they want to migrate the servers out of that data center.Which of the following would be the best and most cost-effectivesolution so that they can preserve the capital that they have onhand while not taking on any new debt?
a. Build a new data center and move the servers to thenew location.
b. Convert the servers to virtual machines and migratethem to a cloud service provider.
c. Buy new servers and install them in a new leased datacenter and then migrate the applications to the newservers.
d. Buy new servers and install them in a colocationfacility and migrate the applications to them.
Craig wants to create a computing infrastructure that will allowdevelopers within his company to build applications on a primarilyinternally hosted platform rather than outsourcing theinfrastructure to a third party provider. However, he wants theability to easily interact with AWS products. Which of thefollowing could Craig use to do so?
a. Patchouli
b. Lavender
c. Eucalyptus
d. Basil
Patrick manages the cloud services that are used by a smallhospital system. He knows that there are a lot of laws andregulations out there that pertain to storing PII that aredifferent than other industries. Which of the following sets oflaws and regulations is he specifically thinking of that do notapply to other industries?
a. HIPAA
b. PCI DSS
c. GDPR
d. SLA
Jim is a technician at Fictional Corp and has been assigned aticket from the service desk to investigate a problem into one ofthe cloud applications being used by the company. He has a theoryas to what could be causing the problem and tested it to determinethe actual cause of the problem. Which of the following should Jimdo next?
a. Document findings, actions, andoutcomes.
b. Verify full system functionality, and, if applicable,implement preventive measures.
c. Establish a plan of action to resolve the problem andimplement the solution.
d. Identify the problem.
Max has been hired as a consultant to help revamp the proceduresthat the IT department uses. He sees a lot of things that they aredoing correctly, but sees that the information in the troubletickets is severely lacking of detail. Which of the followingsystems would Max most likely recommend putting into place thatcould have been populated from ticket information if it had beenthere?
a. CMDB
b. Knowledge base
c. Content management system
d. Customer relationship management system
Fictional Corp is looking at solutions for their new CRM systemfor the sales department. The IT staff already has a fairly heavyworkload, but they do not want to hire any additional IT staff. Inorder to reduce the maintenance burden of the new system, which ofthe following types of CRM should they choose to meet theseneeds?
a. IaaS
b. PaaS
c. SaaS
d. DBaaS
A small startup company has just received a round of funding inorder to provide the capacity that is required to deliver theirsmartphone app to a larger number of devices. They have decided touse a public cloud rather than build their own data center, butwant to manage as much of the infrastructure as possible whilerealizing the savings on capital expenditures from the purchase ofhardware. Which of the following service models will give them themost control over the security of the platform they want todevelop?
A. SaaS
B. PaaS
C.IaaS
D.DBaaS
Danny is looking at deploying a new application that requiresroot-level access to the server. He is currently researching thecapabilities of various cloud service providers but is only findingone type of implementation that would meet the requirements setforth by the application developer. Which of the following types ofcloud offerings is he most likely going to need?
A. SaaS
B.PaaS
C.IaaS
D.DBaaS
Expert Answer
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