Draw a process flow diagram of the PATA patient visit process. Calculate the capacity and
Draw a process flow diagram of the PATA patient visit process. Calculate the capacity and utilisation rate for each key resource involved. Where is the clinic’s bottleneck? Key resources 1. Check-in/out attendant 2. Laboratory technicians responsible for Vitals and EKG 3. Laboratory technicians responsible for Blood Tests 4. Registered Nurses 5. The Anaesthesiologists Registered nurses have the lowest capacity (6.98 customers per hour) according to the time each nurse spends with a patient. Each nurse should take ideally take 5minutes but some nurses take up to 20 minutes. The nurses are the bottleneck because of lowest capacity and highest implied utilization of 87.43% Laboratory technicians are having lowest utilization rate because of their relative time spent in the process. Desk attendants and anaesthesiologists have above average utilization rate as a result of lack of resources by the desk attendant and the time spent with patients (MDs). If more patients arrive simultaneously than planned, the desk attendant could be a potential bottleneck. Image transcription text Image transcription textAnswer & Explanation
Room 6 Exam Room (Charge Nurse Station) 9 Exam Exam Room 5 Room Bathroom
10 Exam Chart Room Room 4 Exam Supply Closet Closet Room Exam …
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Resource: 1 Exam R
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